iSOKO Privacy Policy
iSOKO PRIVACY POLICY
Effective date: 20-08-2026
1. Introduction
This Privacy Policy explains how [LEGAL ENTITY NAME] ("iSOKO", "we", "us")
collects, uses, and protects your personal data when you use the iSOKO Platform.
We process personal data in accordance with the Data Protection Act, 2019 of
Kenya.
2. Data we collect
- Account details: your name, email address, phone number, and, if you choose to
provide them, your gender and age range.
- Location: the country and location you select so we can show you relevant
listings.
- Sign-in data: if you sign in with Google, we receive a unique Google
identifier and your email address to create and secure your account.
- Content you create: listings, business-profile details, verification
documents, orders, messages, ratings and reviews, and any bookkeeping records
you enter.
- Usage data: information about how you use the app, used to improve the service
and provide recommendations.
3. How we use your data
We use your data to create and secure your account; operate the marketplace and
connect buyers with sellers and associations; display your listings and profile;
enable messaging, orders, and ratings; send you service notifications by email,
SMS, or push; provide search and recommendations; prevent fraud and abuse; and
comply with the law.
4. Legal basis
We process your data to provide the services you request, with your consent
where required, to meet legal obligations, and for our legitimate interest in
operating and improving iSOKO.
5. Sharing your data
Your public profile and listings are visible to other users. Contact details you
choose to publish on a listing or shop are shown to buyers so they can reach you.
We share data with service providers who help us run the Platform (for example,
hosting, email, and SMS delivery) under confidentiality obligations. We do not
sell your personal data. We may disclose data where required by law.
6. Notifications
We send transactional and service messages by email, SMS to Kenyan numbers, and
push notifications. You can manage some notification preferences in the app and
in your device settings.
7. Data retention
We keep your data for as long as your account is active and as needed to provide
the service, resolve disputes, and meet legal obligations. When you delete your
account, we remove or anonymise your personal data, except where we must retain
certain records by law.
8. Your rights
Under the Data Protection Act, 2019 you have the right to access your personal
data, ask us to correct or delete it, object to or restrict certain processing,
and lodge a complaint with the Office of the Data Protection Commissioner. You
can delete your account from within the app.
9. Security
We use reasonable technical and organisational measures to protect your data. No
system is completely secure, so please help by keeping your login details safe.
10. Children
iSOKO is not intended for people under 18, and we do not knowingly collect their
data.
11. Changes to this Policy
We may update this Policy. When we publish a new version, it replaces the
previous one.
12. Contact
For any privacy question or to exercise your rights: [CONTACT EMAIL] or [CONTACT
PHONE], [LEGAL ENTITY NAME], [PHYSICAL ADDRESS], Kenya.